Got A Question Or A Problem?
How Do I Retrieve My Forgotten Password
If you have forgotten you account password you should go to the login page and click the FORGOTTEN PASSWORD link just below the Login button. This should display a pop-up window asking you to type your account Username. From there you should receive a password reset email within a minute or two. Use the link in that email to update your password to something new.
(Note: The link in the email is only good for a single use. If you or someone else tries to use the link a second time the system will display a warning that the link has expired.)
How Do I Get SMS/Text Notifications From My School?
If your school district uses our SMS notification services you can subscribe to them from your account settings page by following these steps –
- Sign-in using your Username & Password
- Go to the section on your User Profile > Account page titled ‘TEXT’
- Type your cell phone number where you want to receive messages
- Select your wireless carrier
You should receive a text message from the system with a confirmation code. Type or copy that number into the code verification field and press the CONFIRM button. This will update you TEXT service details and display a message that your phone has been verified. If you want to stop receiving messages check the box for ‘Stop Sending Texts’
If you do not receive a text message within a minute or two check your wireless carrier selection is correct and try again. You can verify your wireless carrier (some carriers are virtual and piggy-back on other major mobile carrier). You can check this by going to the site freecarrierlookup.com.
How Do I log My Volunteer Hours?
If your school is using the EZVolunteer sign-in kiosk you will usually have a name badge to use for scanning in and out when you arrive and depart the school. If you forgot to sign-in; if there were technical issues; or if you worked as a volunteer away from campus you can always log your hours from your account page.
Start by going to the school or district’s volunteer web page. This should allow you to sign-in with the Username and Password you created when you setup your account. If you don’t remember your account credentials, click the I CANNOT SIGN-IN to get assistance in recovering your Username or resetting your Password.
Once you sign-in go to the Opportunities page (under the Volunteer tab) and scroll to the section for GENERIC SCHOOL ACTIVITIES. Choose the school where you volunteered, or for which you were volunteering offsite, and pick the date you volunteered and the number of hours you volunteered. The press the LOG HOURS button.
If you volunteered on multiple days you can repeat this process, remembering to use the LOG HOURS button for each day. You can also add a comment to help you remember what activity you were volunteering for.
Submit Your Request
If you are a current Relatrix admin user go to the HelpCenter to submit your request.