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Relatrix takes great effort to ensure our mail servers are approved for message delivery by all major Internet Service Providers (ISPs).

If you don’t receive a message sent from our system by your school there are two things you should try. First, sign-in to your account and check that your account primary email is correct. Sometimes email addresses get mis-typed and cannot be delivered.

Second, if you have confirmed your primary email is correct in your account you may need to white-list the email account used by your school to send messages, or the domain from which Relatrix sends messages ( for all customers. If you are not familiar with how to white-list an email or domain, below is a link to our document library with instructions on white-listing for many of the major ISPs. If you don’t see instructions for your ISP or if the instructions don’t work you should contact your ISP and ask how to white-list our domain.


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