What Do You Need?

Parent Notification

When severe weather strikes your area, or you need to notify parents of a campus security issue, or remind them of upcoming test schedules you need a system that can reach them quickly and reliable.  You also need a system that can keep up with the changing online communications environment, so parents can choose how what they want to be notified about and through which channels.  With our Online Contact Center solutions, your school or district can –

  • Send alerts to parents on multiple channels, including email, voice, text, rss, your website and social media sites with one click of a button.
  • Target messages to parents by grade-level, campus or affiliation, such as school volunteers when you have a specific issue or message you need to deliver.
  • Let parents choose the particular information they would like to stay informed about, like board meetings, upcoming athletic or club events.
  • Provide an online portal where parents can update their contact details and school or district interests on their own; removing the burden of updating that information for them.

Using our Online Contact Center solutions as part of your parent notification strategy will simplify your job by combining all the online channels you need to communicate through in one system.  With parents choosing their own interests and being able to update their account information you streamline your list management issues and do away with frustration from out of date information.

Customer Service

Customer service is becoming a growing concern in the K12 world of school choice.  Parents who choose what school their children attend have the power of funding (or not) your school system.  Your community, at large has an impact on school funding through their vote on bond and levy questions at the ballot box.  All this makes it ever more important to be responsive to your community’s questions and concerns about your schools.  With Relatrix you can –

  • Ensure no email questions from your community get lost and gets directed to the person or department in your organization with the needed information or answer.
  • Use any of the responses to inbound questions as part of a public and searchable database of frequently answered questions that website visitors use to find answers.
  • Track and report on response times and on page view of FAQs in your database to see how long it takes to answer questions; how many questions you receive on a topic and how much interest there is about different topics.
  • Deal with questions on current issues like H1N1 flu vaccination schedule or rumors circulating around you community by adding your own content to the discussion.
  • Create FAQ categories specific to upcoming events like boundary changes or school closing.
  • Allow community members to keep track of new information on any category by subscribing and receiving email alerts or RSS feeds.

Be more responsive to your parents and community.  Include customer service as part of your overall communications strategy.  Use Relatrix Online Contact Center solutions to build a dialog with your community that will improve their perception and ongoing support of your school system.

Community Engagement

Bring your local businesses, organizations and community members into your schools.  They have an incredible amount of value to bring in terms of resources, volunteers and participation in planning and consensus building.  Relatrix can help you increase community involvement in your schools with communication tools that will let you -

Create a private key communicator network and keep them informed with periodic updates of what’s happening in your school district

Encourage local employees to participate in volunteer events with email and text reminders

Build community support and consensus by surveying their attitudes and opinions and then letting them know what you learned.

Track volunteer involvement from your business partners so you can show them how much you value their people and resources, and how important they are to student success.

Successful community engagement is built on effective communications.  Incorporating that communications with your overall strategy and using our Online Contact Center will lead to greater success and streamlined communications processes throughout your district.

Volunteer Management

Volunteers are an important part of community and parent engagement and a great way to meet much of the non-instructional staffing needs at your schools.  Today you have to balance the drive to bring more volunteers in with the concerns for student and staff safety.  Relatrix has the most comprehensive web-based volunteer management system on the market today.  With EZVolunteer, as an extension to our other Online Contact Center modules, you can –

  • Register volunteers through your website quickly and easily
  • Track background checks and flag volunteer records automatically so your campus coordinators are aware of who has been checked, but not the details of the process.
  • Empower campus coordinators to manage their own list of volunteers in a single, district-wide database
  • Create opportunities and notify volunteers by email, based on their school and activity interests
  • Let volunteers sign-in online or at a school front-office to record the time they volunteer at your schools
  • Report on volunteers, hours reported or volunteer activity at a given school or across the district
  • Send eNewsletters to all volunteers in the district to keep them informed about your program
  • Gather feedback from your volunteers or campus coordinators through online surveys and polls

With EZVolunteer you can streamline the daily process of registering, tracking and training your volunteers.  At the same time you get valuable data that will help in planning the growth of your volunteer program, while ensuring safe schools in your district.