Solutions : Public Education

Public Ed | Private | Higher Ed | Local Gov | Non Profit

Serving K-12 Education

Relatrix has been providing digital communications and community engagement software services to public school systems in 2004. With the increasing challenges that school systems face, our online contact center solutions provide a cost effective way for districts and schools of all sizes and levels to meet those challenges and excel.

Large Districts

If your school system has more than 50,000 students, then you know the challenges of a large district. With so many campuses, staff and different departments throughout your system effective communications can become exponentially more difficult. With our Online Contact Center solutions you can -

Empower schools with their own Online Contact Center so they can build stronger relationships with parents, staff and their community.
Extend online communications so other departments like Special Education or Title 1 can communicate online with their stakeholders.
Standardize online training and communications practices within your district office and across your many facilities.
Register and track volunteer activity in your schools; recording and reporting on hours that can be used for grant and award applications
Target specific audiences within your community, like alumni with messages that will help keep them connected and supporting your district
Improve the perception of your district by being timely in responding to the questions and concerns of your community

Large district communications challenges can often be summed up in one word – coordination. Using our Online Contact Center solutions at your district office or at each campus you will find that combining more functionality in one system will help you meet the challenge of coordination while also saving time and money.

Small Districts

Communications within small districts can often be one of many hats that an administrator must wear. That’s why it’s important for software to be easy to use and cost effective. Relatrix’ Online Contact Center solutions will help you get more communicating done in less time and with fewer resources by –

Letting your parents and community members sign up and maintain their own account information through your website, saving you data administration time and costs,
Moving communications away from paper to electronic and saving on print and postage costs
Combining multiple channels of communications – including email, voice, text, web, rss and social media in one integrated system so you don’t have to learn different systems for each function.
Giving you the option to buy only the volume of voice and text communications that you need at any one time
Extending your basic web site to include dynamic event calendars, document libraries, online surveys and news archives so you can keep your community informed and engaged in your schools

As a part-time or even full-time PR professional within a small school district you need cost effective tools that are easy to learn and use and that can cover a wide range of functions. With our Online Contact Center solutions you get all this and our world-class support and training services to help you make the most of your time and money.

Primary Schools

If you are an Elementary or Intermediate school principal, counselor or front office staff you face unique communications challenges. Because parents tend to be most involved in their child’s schooling in the early years you need to handle a lot of parent and volunteer communication, not to mention staff and business partners. With our Online Contact Center solutions you can get communications better organized by –

Creating and publishing your school newsletter electronically and saving time and money on print and postage.
Putting permissions slips online or linked to email messages so you get immediate feedback on who is going on a school field trip and who has special needs.
Adding scheduled events to your online calendar and sending event announcements, so parents know what to expect in the weeks and months ahead.
Broadcasting automated voice messages to remind parents of testing or vaccination schedules.
Informing volunteers about activities where you need help, and letting them sign-up online to attend.
Letting your parents share the information posted on your Online Contact Center on their PTA Facebook site to create a dialog around events and activities at your school

The need for more, effective communications with parents starts even before they register their child to attend school. Use our Online Contact Center solutions to reach out to audiences that will be the parents of your future students and help them see the benefit of supporting your school.

Secondary Schools

At middle and high school level students begin to take more responsibility for their own school activities and parents tend to move more into a supportive role as band or football boosters, car pool driver and chaperones. This changes the nature of the communications that is needed. Relatrix can help meet the unique challenges of your middle or high school with –

School lockdown alerts to parents and staff by email, voice and text message to ensure the safety of students on campus, and to keep parents from relying on media or other second hand sources
Student absence calls to encourage parents to take a more active role in the child’s academic performance.
Event reminders by email and text message for clubs, sports or other activities to which parents and students can subscribe
eNewsletters or email announcements on weekly activities that can be posted to your school’s Twitter or Facebook page, as well sent to subscriber inboxes
A searchable database of FAQs responding to student concerns or rumors about school or district policy, helping create a more open and trusting environment on campus
The ability for parents or students to comment on articles or announcements published and posted on your website.
Online approval forms that save parents and staff time in dealing with paperwork

Maintain a strong connection with parents who want to stay engaged with their child’s school activities. At the same time allow students to become more involved with the dialog that occurs with the school and encourage them to become more responsible participants in their own education.