Solutions
With our Online Contact Center software your school or district can meet the three primary challenges of effective communications.
Notify
Notifying your community in a timely manner has become a top priority at many schools and districts in the last few years – and Relatrix can meet that challenge with our notification package.
Multiple Channels Increases Message Effectiveness
You can combine mass notification by e-mail, phone and text messaging with website RSS Feeds to give you the widest range of channels to notify your parents or community about events like school lockdowns, weather closures or bus accidents.
Target Your Message By Relationships To Your Schools
With our Online Contact Center you can define an unlimited number of relationships with your schools – whether that’s parents, staff members, students, volunteers or alumni. These relationships with your district or individual schools become part of the user record, and you can use them to target a specific audience for an important notice. The better you
Let Users Choose Their Own Interests
Not all audiences can be defined by their relationship to your school district. That is why our Online Contact Center lets you create any number of discussion categories, news groups or event calendars to which your users can subscribe.
From these groups you can target your message based on interests like board meetings, boundary changes, athletics, PTA, etc. Then use these different information preferences to send newsletters, announcements or other notices to your community, based on their interests.
Respond
Customer service is becoming a widely acknowledged responsibility of school and district staff. For many organizations that means training front office staff to be cordial and helpful when dealing with the public.
Handling Increased E-mail Volume
However, a recent survey of school districts nation-wide showed an increasing volume of e-mail communication arriving through the school or district’s website.
Tracking this e-mail communications, ensuring it gets to the right person; is replied to in a timely manner; and if possible making the reply ‘reusable’ when dealing with the same question from other users is part of the customer service mission.
Engage
The third, and arguably most important communication challenge is to get your community engaged in your schools, both in their words and actions. With our Online Contact Center solutions you have the tools to provide your community with a range of feedback mechanisms, so they can tell you what they think, plus get involved through volunteering at your schools.
Commenting on your messages and creating a dialogue
When users read your notices, articles or responses to other users they can comment on your message to let you know what they are thinking. They can also share any item in your Online Contact Center with their friends and followers in social networks like Facebook, extending the dialog even further.
Granting required permission for their children
Use our survey and forms module to creat online permission forms that you can email to parents or link on your website. Requiring them to sign-in to fill out the form guarantees that you get the necessary approval for school activities in an easy and convenient method for you and your parents.
Giving feedback from your community
Create surveys and online polls to gauge the level of support or dissatisfaction that exists in your community. Track the responses in real time and select users, based on their responses, to receive followup communications.
Getting actively involved
With EZVolunteer users can register their interest in volunteering at one or multiple schools and you can notify them of volunteer activities where you need assistance. Then track the number of hours worked by your volunteers so you can recognize them for their efforts and use the data for in-kind contribution on the part of your community.