Products : EZCommunicator
Download EZCommunicator data sheet
Beyond Notification
EZCommunicator takes communications beyond basic notification. It helps you create a dialogue with your community using the most comprehensive set of eCommunications tools available in the K12 market today.
The key to effective communications is engaging your audience. With EZCommunicator not only can you notify your parents, staff, students and community but you can engage them in an exchange of ideas and perspective. Let your community comment on notices, submit questions and search for answers.
Build Brand Loyalty – Create your own brand of Online Contact Center
With EZCommunicator you can brand the end user pages and the e-mail and other messages you publish as your own. This builds awareness within your community and a loyalty to a communication service brand, community members see provided by your school district, rather than a third party vendor.
Reach a Broader Audience – Include All Segments of Your Community
Include parents and staff contact details and schools you already have compiled internally. In addition any visitor to your website can sign-up to receive information.
Empower Users – Let Them Select Their Interests & Provide Feedback
EZCommunicator lets your users choose the topics they want to follow, whether from your district office or school. Each user can create and maintain their own profile of contact details, school relationships and information preferences. When their child changes schools or they move or change email, phone or text messaging services the user simply logs on and updates his record.
Match Your Audience and Message – Target Your Message Precisely
With EZCommunicator you can create any number of new groups for your district or school and users can subscribe to receive timely information. These can take the form of rich HTML eNewsletters or simple announcements on upcoming events or programs.
Simplify Publishing – Publish Once On Multiple Channels
EZCommunicator can meet your specific needs to deliver your message by email, voice and text message. When you create a notice to publish you choose each channel on which to send that notice. Email can include HTML and Plain Text versions. Voice messages can be uploaded. WAV files or typed text that is converted to speech and SMS can include links to more detailed information.
Keep Up With E-mail – Track inbound messages
Customer service has taken on a new meaning in the K12 market. EZCommunicator gives you the ability to track and respond to questions and concerns from parents and your community, ensuring no messages get lost and all are answered in a timely manner. With the click of a button you can reuse answers in a searchable knowledgebase, so other website visitors find answers without asking.
Empower Other Departments – Give them a role to play
With EZCommunicator you can define roles and grant them any level of administrative access to your Online Contact Center. If the special education director needs to send a eNewsletter to their parents and community members, set them up with a role to access the newsletter module, import and assign their users to a special education group and let them start publishing their own news.
Features
EZCommunicator has numerous, integrated functional modules that are accessed from the web-based administration console. This console is secure and access is limited to users with administrative permissions. The modules include –
Schools
If you use EZCommunicator for your district you can setup your list of schools and relationships – such as parent, volunteer, or alumni, and use these to associate your users to your schools, so you can better target your messages. Relationships can be public – so users can opt-in for themselves; or private – so only administrators can assign a user.
Roles
Define administration roles so your staff can access the Administrator Console and publish eNewsletters or Notices, or perform specific administrative functions in your Online Contact Center.
Configuration
Choose which modules you want your end users to have access to at any given time. Provide them with instructions and information on any of the pages they view – in English and Spanish, including when they sign up for or sign in to your Online Contact Center. Setup your RSS Feeds so users can subscribe to your publication archives.
Knowledgebase
Set up categories and use them to deal with the growing number of e-mail questions you receive from your community. Create rules for who is responsible to respond to different categories and track how long it takes. When you respond to an email, or create an article of your own, you can add it to your searchable knowledgebase with the click of a button and make it available to website visitors.
Users
Add or edit your user records. Search through your list based on contact details, school relationships, group memberships or when they signed up, and assign those users to other groups or relationships. Import new users and EZCommunicator will ensure no duplicates are created. Import group membership information so you can assign your users to any of the groups in your Online Contact Center.
Groups
Create public groups and options that your users can subscribe to, or make private groups only you can assign users. Set up auto-responders for any public group so new subscribers are welcomed and know the kind of information to expect. Organize your groups and options and consolidate or remove them when they are no longer needed.
Newsletters
Create rich HTML eNewsletters in a WYSIWYG editor from scratch or any saved template. Publish to any group, list or combination of users – immediately, or schedule for future publishing. Allow users to add comments about your published newsletters, and archive them so they appear on your RSS Feed. Track the number of eNewsletters and bounced messages
Notices
Create announcements or alerts that include email (HTML and Plain Text), voice and text messages. Publish to any group, or combination of users – immediately, or schedule for future publishing. Allow users to comment about your notices, and archive them so they appear on your RSS Feed. Track the results of your notice publishing so you can see who and when a message was sent and the results. If any emails bounced, drill down to find out why.
Surveys
Gather feedback from your users and community with online surveys, or use this same module to create forms so users can sign-up. Create surveys with an unlimited number of questions, including text, multiple choice, ranking and rating questions and many more. Make questions required so users can’t leave them blank. Copy surveys to start a new survey.
Publish surveys like a newsletter or notice, or simply add a link to your website. Allow users to respond anonymously, or require them to sign-in before responding. Track and view results in real time and export your results to disk. Send reminders and assign users to a group – based on their response to any question.
Polls
Create web-based polls that can link to your website. Allow users to add comments and view the results of other respondents.
Calendars
Create event types that users can subscribe to and receive notification when you add a new event to your calendar. Create events and publish them to subscribers or any group of users in your database.
Files
Setup a library of folders with different documents you upload from disk. Attach files to your newsletters or notices, or to knowledgebase categories.
Reports
Generate reports on users; knowledgebase activity – how many emails are being submitted and how many people are viewing your knowledgebase; group subscribers; parents, community members, volunteers or other relationships and to which school they’re associated; event subscribers and much more!
How It’s Used
Our customers use EZCommunicator in a variety of ways to meet their digital communications needs.
Alerts & Notifications – Send alerts district-wide or to an individual school quickly and across multiple channels (email, voice and text) when there’s a closure due to weather or a school lock-down. Go further and notify parents of students in any grade to remind them about upcoming activities such as standardized tests or graduation practice.
School To Home Communication – For an individual school send eNewsletters to parents, saving on print and postage costs. Send reminders about school activities or let parents fill out online forms to grant permission for their child’s participation in school events.
Customer Service – At your district or school use the e-mail management and knowledgebase to ensure that questions from website visitors are not lost and are responded to in a timely fashion. Route, track and respond to questions from your parents and community, and let them subscribe to any category to automatically receive notices when you add articles or FAQs to your knowledgebase.
Rumor Control – Your searchable knowledgebase becomes a powerful online resource for your community to get the real story when rumors are flying. Website visitors can search by keyword or category and subscribe to keep ahead of the rumor mill in your community.
Event Scheduling & Notification – Create any number of event types and add a link to any calendar on your website. Let your users subscribe to receive notification when you add new events. Include links in your event details for users to sign-up to participate in the event.
Community feedback – Allow users to post comments related to your published eNewsletters or notices. Create online surveys or polls and let your parents and community members tell you what they think about a particular issue, or post sign-up forms so users can register for meetings or activities.
Pricing
How is EZCommunicator priced?
EZCommunicator is priced on an annual subscription basis and the fee depends on the student enrollment of your district. We offer a version of EZCommunicator specific for schools so they can also get their own Online Contact Center connected to their website and start engaging their parents and community more effectively.
What does the price include?
The annual subscription fee covers the infrastructure services in our data center, such as nightly backups, operating system updates and ongoing hardware upgrades of our servers to ensure our processing capacity meets the needs of our growing customer-base.
It covers the bandwidth and network that allows your users to access your online contact center from your website, and allows you to send messages to your users.
The annual fee covers the cost of the EZCommunicator software itself. Additionally, we provide software updates – usually twice a year, to continually enhance the functionality of your Online Contact Center.
Finally, it covers customer support services to respond to questions or problems that you or your users encounter when using your Online Contact Center. Different levels of customer support are available, depending on the service plan you choose, but all customers can reach our customer support and training team by e-mail during business hours, and will receive a response by the next business day.
For more information about EZCommunicator or our other Online Contact Center Solutions, please contact us at sales@relatrix.com, or call our toll free number 800-570-6234 ext 1.
