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What’s an Online Contact Center?
It’s a different approach to communicating with and engaging your community. An Online Contact Center combines multiple channels of digital communications so you are sure to reach your audience. It allows you to create and deliver different messages to each segment of your community, and it empowers each user to choose just the information they want from your organization.
We hear daily about the challenges of doing more with less that all public schools face. That’s why with our hosted, Online Contact Center solutions you can save costs with no hardware or software to install. With our suite of digital communication modules you get:
Easy Online Access
- Sign up parents and community members online at your district or school website, or import them from your Student Information System
- Allow audiences to choose the schools and news groups in which they are interested and change their preferences as their child changes grade level or school
- Encourage administrators to complete their Communications tasks from work, home or anywhere
Centralized Communications
- Combine all the functionality you need to notify, respond and engage your community in one place
- Save on staff training with a single, easy-to-use set of communications tools. Forget maintaining separate user lists and files for different stand-alone applications
- Work from one, centralized database making data administration easier and less expensive
On-Demand Functionality
- Start with an Online Contact Center for your communications team
- Expand to include other departments and schools, who can each communicate with their own stakeholder audiences
- Pay for just the functionality you need, and add new features or modules when you are ready
Social Media Integration
- Post notices, newsletters, events, files or FAQs you publish or upload to your Facebook, Twitter or other social media sites
- Allow your website visitors to share your content on their personal or organization’s social media site
- Track who’s viewing and sharing your online contact center content
Contact Us to learn more about our Online Contact Center solutions.
