About Us : Infrastructure
Relatrix online contact center software services are hosted in a secure data center in the desert southwest of the United States.
Security
Our data center partner utilizes multi-tiered security measures to ensure the physical security of your data, including 24/7/365 professional security, video surveillance, biometric retinal scanning, and a man-trap entry point.
- An onsite, third-party professional security team monitors the datacenter at all times, every day of the year, with high-tech electronic, motion, and video surveillance, in addition to our own 24/7/365 staff.
- Man-trap entry point features bullet proof glass, weight-measurement to deter unauthorized “piggy backing”, and state-of-the-art biometric retinal scanning.
- If an unauthorized individual attempts to enter the datacenter through the man-trap, an alarm is activated and the man-trap doors lock and trap the unauthorized individual inside.
Location
Our network and datacenter facility is located in Scottsdale, Arizona, a geographical area that touts a highly stable climate and is free from nearly all natural disaster threats.
- With virtually zero risk of experiencing natural disasters, such as earthquakes, hurricanes, tornados, blizzards, or landslides, Scottsdale, Arizona is located in a geographical area free from nearly all catastrophic threats that could cripple networks located in other parts of the globe.
- Scottsdale ranks low among large cities as a target of terrorist or malicious activity.
Power
Our data center partner uses top-of-the-line UPS (Uninterruptible Power Supply) systems for protection against power spikes and outages, making sure your website is online at all times.
- Our datacenter receives power via dual feed from separate sub stations.
- Multiple and redundant 2Mw Caterpillar diesel generators supply robust power for increased system reliability.
- Onsite fuel reserves provide multiple days of uninterrupted availability.
- Backup generators are tested weekly.
- In the event of a prolonged outage, generators can power the datacenter indefinitely.
Humidification
Our datacenter features a dedicated humidification system that stabilizes humidity levels within the server room, creating optimal hardware operating conditions and ensuring the longest life on all equipment.
- Eliminates static electrical discharges that can cause circuit boards to expand and contract, damaging servers and decreasing uptime levels.
- Maintains proper humidity levels to ensure longest life for all equipment.
- Reduces and suspends airborne dust with use of ultrasonic, ultra clean water for increased stabilization.
Cooling
Our servers and networking equipment benefit from an advanced cooling system that handles high level heat loads, doing much more than air conditioning alone.
- Two 600 ton Chiller System pumps recycle cold water underneath an elevated floor so air can rise through the separated sections via floor vents, forming cold aisles.
- The Cold air flows through the server racks where it picks up heat before exiting from the rear of the racks.
- The warm exit air forms “hot aisles” behind the racks, and the hot air dissipates through the ceiling vents.
SAS 70
Our datacenter partner is SAS (Statement on Auditing Standards) 70 Type I audited, an international standard used to measure the reliability of a service organization ís internal controls and practices.
- Procedures and controls were formally and thoroughly reviewed, evaluated and found to meet this standard by an independent accounting firm.
- The SAS 70 audit included comprehensive reviews and tests of the infrastructure, including datacenter operations, server monitoring, and security measures. This certification demonstrates that our datacenter partner has the proper procedures and safeguards in place to protect websites and critical data.
Network Operations Center (NOC)
Our state-of-the art Network Operations Center (NOC), and staff of highly trained, highly qualified system administrators, ensure up-to-the-second response times for the needs of your services.
- Our datacenter partner only hires highly qualified datacenter and network administrators, providing each new employee with months of additional specialized training.
- Network and system administrators are staffed and available at all times, everyday of the year, including major holidays, to make certain any and all issues are resolved quickly, no matter the date or time.
Network
Our datacenter partner implements complete network redundancy at all key points to ensure uninterrupted connections, from peers, border routers, core routers, and firewalls to ensure your sites are always online.
- All network equipment is enterprise, service-provider grade with redundancy within all devices as well.
- Our network incorporates Multiple Tier 1 connectivity providers with GigE (Gigabit Ethernet) Internet connections for a superior level of thru-put and uptime.
- Each server set utilizes a multi-gigabit fiber optic backbone, and each server segment is supported by a separate gigabit sub, or “maintenance,” network to eliminate data saturation.
Servers
All of our servers are racked in state-of-the-art managed segments utilizing the best hand-picked, server-class components to allow for optimal runtime, performance, and reduced hardware failures.
- Servers in our Shared segment utilize RAID array technology to ensure your data and information is safe and available in the rare event of hard drive failure.
- Raid technology uses multiple hard disk drives within each server to achieve a higher level of performance and reliability.
- An expansive amount of hardware is stored on-site so that our datacenter administrators can quickly perform any necessary hardware maintenance.
