About Us
Relatrix is The Leader in Online Contact Center solutions combining the widest selection of conventional and Web2.0 eCommunications tools to help your school or district cost-effectively communicate with and engage your community. Our easy-to-use, web-based software can be deployed for an individual school, the central office, or all locations across your district; giving you the ability to scale with our solution, as your communications needs grow.
Many K12 organizations meet their online communications needs by combining different software packages or online services, but this can be costly and time consuming. It also makes user data difficult to maintain, across different user lists or databases.
With Relatrix you can meet your needs to notify parents and your community, respond to their questions and concerns and engage them to provide feedback and volunteer time at your schools – all within a single application environment.
Combine and Save
Use our Online Contact Center software to send eNewsletter and announcements to parents, saving the cost of printing and postage. Use the online surveys and forms to get parental permission and to sign-up for events and activities at your school, reducing the time delay of getting feedback.
Train your staff on one, integrated eCommunications system and save time on their learning curve to understand the applications. Standardizing on a single eCommunications environment also helps develop internal expertise so that your school and district staff can help each other with best-practices and procedures to get the most value from your Online Contact Center.
Reduce software administration costs with our hosted software services. No software to install means no software to update or patch and no database to backup. We take care of all that for you. Additionally, you save by having a single administration console where you control all eCommunications functions across your district.
Expand as Needed
Start with your district communications department, and when you’re ready empower your schools with their own version of the same Online Contact Center functionality. Schools can configure their interface to look like their school website and contain the information preferences such as grade levels, classroom, PTA and more, which are specific to their campus.
Begin with only the modules you need to meet your immediate communications objectives. Then add new features or modules as you wish to expand your eCommunications functionality. It’s easy to switch on a new module at your central office, an individual school, or across your entire district at one time.
Expand communications to other departments in your district. Help the transportation, special education, or any other department reach their stakeholders by using your Online Contact Center and the registered users in your database.
Define roles and permissions for those departments or create separate interfaces so they can manage their own online communications. Whether they want to create and publish eNewsletters, send announcements, respond to questions or gather feedback from their stakeholders they can use the same eCommunications tools as the rest of your district.
Connect with Ease
With our Online Contact Center your parents do not have to fill out forms and submit them to their school. They simply go to your school or district website to signup. Administrators can sign-in online, as well, making it possible to get your eCommunications tasks done from work, home or anywhere.
Let users not only update their contact details through your website, but allow them to choose which schools or locations they’re interested in and the specific information they want to receive. Users have a single profile that is used by your schools and the district.
Do away with data duplication and make life easier for your community and your staff. One of the biggest challenges in terms of both cost and ease-of-use is keeping data from different systems up-to-date. With our Online Contact Center platform you operate with the same data and user list for your schools, communications and other departments in your district.
Count on Us
We believe strongly in providing personalized, and value-add services for our customers, to help them make the most of our Online Contact Center Solutions. That includes a highly experienced team of customer support and training personnel and a growing body of “best practice” material when it comes to eCommunications.
If you’re a customer and you have questions or want to learn how to use your Online Contact Center more effectively, please contact our support team at support@relatrix.com.
If you are not a customer, but want to learn more about how our services can help your school or district more effectively communicate with your parents and community, please get in touch with our sales team at sales@relatrix.com.
